Fast response from 42 authorized dealers and the central depot; most issues are solved in minutes via remote connection.
24-month warranty
Production stops directly cost your workshop revenue. Your service call is logged at headquarters and first intervention is made by remote diagnosis; if unsolved, the nearest authorized dealer's service team is on site within 48 hours.
Service scope
- Screen sharing and parameter checks via remote connection
- Stocked spare parts: servo, drives, spindles, vacuum pumps, torch consumables
- Annual maintenance package: rail lubrication, spindle check, calibration
- 24-month warranty, digital service records
Spare parts are looked up with your serial number; consumables (torch electrodes, nozzles, cutters, filters) ship with a single call.
Scope of service
- Remote intervention within minutes
- On-site service within 48 hours
- Stocked spare parts and consumables
- Annual maintenance package
Service and Spare Parts — get a quote
Fill in the form and we will get back to you as soon as possible.
Frequently asked questions
Which size should I choose for a CNC router?
Choose by the board size you use most. For 1,220 × 2,440 mm boards, the 1325 (1,300 × 2,500) suits; for 1,830 × 2,750 mm boards, the 1530 or 2231 models fit. We recommend a working area at least 50 mm larger than the board for edge margin.
Is an ATC (automatic tool changer) necessary?
If you work with a single tool it is not needed, but if you use several tools for cutting, milling and drilling, an ATC shortens process time by about 30% on average and reduces operator error. It is recommended for serial production.
Up to what thickness can plasma cut?
Clean cut is 25 mm with a 130 A source and 32 mm with 200 A; severance cuts reach 38 and 50 mm respectively. On thinner plate, speed and edge quality are much higher.
Which software does the machine work with?
With Kerfa Nest you can use DXF and DWG files directly. We also prepare post-processors for popular CAM software and support XML module input from furniture design programs.
What infrastructure is needed for installation?
A level concrete floor, 380 V three-phase power, earthing, 6-8 bar compressed air and, for dusty work, a dust extraction system. You can download our Infrastructure Guide or use our free workshop planning service.